Payment, Shipping, Guarantee & Returns
Shipping methods Payments, Warranty, Returns
FOR ORIGINAL MANUALS, REPRINTED MANUALS, SPARE PARTS, TEST EQUIPMENT Qservice is not a general use, common / Ordinary parts supplier, what we supply is usually NLA Parts, no longer available parts anywhere, Unique and Obsolete Parts, or high performance / selected parts for test equipment use. If you are looking for just every day electronic components, Qservice may not be the correct place to Look or order We have been holding shipping rates steady for many years now by absorbing all postal rate increases, however holding flat shipping rates at the same level, and at the same time keep offering free shipping cannot be sustained any longer,
As of March 03 2020 Right in the middle
of covid lockdown there was a 60% increase in postal rates, our post raised
shipping costs, and at the same time introduced parcel size
limitations, and now just a few days ago JULY 27 in the middle of
summer, there was another sharp rate increase effecting both shipping
rates but also shipping sizes, the new postal prices apply to all countries, As a result shipping now is extremely expensive and can no longer be
sustained under the low flat rate shipping scheme we offered in our
web-site up to now, in order to continue offering flat rate
shipping, drastic changes have been made to shipping charges
This Category includes very small and light weight parts like small
transistors, Diodes, ICs, Belts, small resistors and other parts
with total order packed weight up to 100 grams and packed size not
exceeding 2cm / 20mm thickness, please keep in mind that a PCB or a
Plastic knob with Dial must
be send in a box to avoid damage even if the weight is within limits
of this category, unless you specifically ask for it and accept the
responsibility of any damage
This Category includes Itemss with a weight of up to 0.5kg / 500 grams packed
weight, this will cover the majority of parts like Small boards,
small transformers, small and Fragile cosmetic parts etc, there is no size limit
for this category, Click Here for rates table
This Category includes Bulky or Heavy parts with a total packed weight of up
to 1kg / 1000 grams, this will cover larger Boards, large cosmetic
parts, small transformers, motors etc, Click Here for rates table This Category includes items with a total packed weight above 1 kg ( even by a few grams ) However, postal shipping is not recommended as the current postal rate is almost as high as DHL express but without the speed / safety factors offered by DHL, so everything above 1kg is better to go out by DHL express Free Shipping Free shipping will still be offered for orders above 45.00 USD ( Slight increase over previous rate ) but only if ordered parts are falling under category # 01 or Category # 02 (parts with a weight of up to 0.5kg / 500 grams packed), everything that weighs above the 500 grams limit will be charged according to its category, NO FREE SHIPPING FOR THESE HEAVIER ITEMS, For parcels with total weight in excess of 2 kg, ( OR having a RED Banner on description ) Please Contact Qservice For a Shipping quote
FREE Shipping will always be by Postal Services, NO DHL
( Items with a weight of up to 100 grams, parts like small transistors, Diodes, ICs, Belts, small resistors, Manuals on CD)
( Items with a weight of up to 0.5kg / 500 grams packed weight, Parts like potentiometers, small boards etc )
( Items Bulky or Heavy with a total packed weight of up to 1kg / 1000 grams )
Cat #04 Shipping Cost 38.00 USD
( Items
with a total packed weight From 1 kg Up to 2Kg, Big circuit Boards,
Heavy Mechanical Assemblies)
Please Note..!!!
Given the Variety and quantity of Electronic parts available through our web-site, it is impossible to make automations, Customers are kindly requested to understand all this and make their shipping selections as carefully as when selecting the parts they are about to order For example you cannot use DHL shipping rate to Europe when order is to be send to Philippines Orders are not automated, all orders are getting processed by humans and any such mistake, made willingly or un-willingly, will only delay your order, In case of wrong shipping method selection , customer will be notified by email and order will stay on hold pending complete payment, Before checkout you will be able to check the shipping method selected and make immediate corrections if needed,
If NOT sure Please ASK BEFORE ENTERING AN ORDER
Important Note for Customers In Canada and Australia
If you are a past or long time Qservice customer, having purchased items in the past, and wish to continue receiving orders via Postal services, Please contact Qservice for an exemption BEFORE Entering an order
Examples to help you select proper shipping costs
Postal Shipping Flat Rate Tables ( Items with a weight of up to 100 grams, parts like small transistors, Diodes, ICs, Belts, small resistors, Manuals on CD)
( Items with a weight of up to 0.5kg / 500 grams packed weight, Parts like potentiometers, small boards etc )
( Items Bulky or Heavy with a total packed weight of up to 1kg / 1000 grams )
Cat #04 Shipping Cost 38.00 USD
( Items
with a total packed weight From 1 kg Up to 2Kg, Big circuit Boards,
Heavy Mechanical Assemblies) ALL Orders with a total Value above 45.00 USD will ship absolutely Free As
long as the Packed parcel weight does not exceed 500 grams /
0.5KG
FREE Shipping will always be by Postal Services, NO DHL
The following payment methods are accepted, and you can select the payment type of your choice at the final page before submitting your order, if you wish to pay via paypal, just click on the pay by paypal logo, if you do not want to use paypal, please select your choice from the drop down menu " alternative payment methods" just below paypal button. 1. Paypal 2. Credit - Debit cards ( through Paypal ) 3. Bank transfers European Customers ONLY To avoid the dangers associated with online credit card processing, we DO NOT process credit cards in our site, All credit card processing is carried through PAYPAL and their secure website, we do not store customers sensitive personal or financial data online. When you are done shopping, and after finalizing your cart, in case you selected paypal, you will be automatically forwarded to PAYPAL's secure website for payment process, you are not required to have a PAYPAL account, and Payment process is free of any charges for you, Please add the shipping costs associated with your purchases during checkout by selecting the appropriate shipping costs from the shipping methods dropdown menu as explained above , to avoid any shipping delays, Items will not be shipped before FULL payment has been received, if you are NOT SURE, or have any questions please ask . Customers wishing to pay by Bank Transfer, All bank transfer charges have to be paid in advance by you, through your bank, the transfer amount reaching our account, must be the total amount of the order free of any bank charges Import Taxes / Duties For Customers with a shipping address in any European Country there are NO Import taxes or Duties to be Paid at all
For Customers with a shipping address in any other country, there may be import duties / taxes applicable, these are customers responsibility and NOT INCLUDED in shipping It is your responsibility as a customer to contact your local customs office and ask for any such duties
Please make sure you select the appropriate payment method from the drop down selection menu, After order completion we will send you email with IBAN and BIC payment instructions In case you have any questions, please send email HERE
VAT Specific Notes
All Prices Stated within our website include VAT at the applicable Rate, All Orders will include a formal VAT tax receipt, we DO NOT Use electronic Invoices If you are a VIES Registered EU Business and wish to have the VAT deducted from your order ( Inter EU Delivery ) You have to complete Company Details ( Like VAT ID number and Company name) at the Required Fields when entering your order Details, To avoid any fraud attempts there is no automation in the order processing, ALL orders are processed Manually
if you are paying for your order with paypal, you will have to pay the complete order amount as stated at checkout, upon receiving your order and after the VAT details are checked for Validity with VIES website the VAT amount will be deducted from your order and refunded back to your paypal account a VAT FREE Invoice ( Inter EU Delivery ) will be included with your package, and will be your responsibility to include in your Inter-EU transactions monthly report
If you Select to pay for your order via Bank transfer, upon receiving your order and after the VAT details are checked for Validity with VIES website the VAT amount will be deducted from your order and we will send you an email with the net price ( excluding VAT ) you will have to transfer, a VAT FREE Invoice ( Inter EU Delivery ) will be included with your package, and will be your responsibility to include in your Inter-EU transactions monthly report
WE DO NOT Sell VAT Free to NON European Countries If your Shipping address is outside Europe the VAT Inclusive price becomes the retail price and this is what you will have to pay, Sorry NO Exceptions, the required paperwork to sell tax-free is prohibitive for small parts orders, a tax retail receipt will be included in your parcel for the Full amount paid
GUARANTEE TEST EQUIPMENT, PCBs, OTHER SPARES All our used test equipment, reconditioned PCBs or Spares are thoroughly tested before delivery, in the very unlike event a problem develops within 30 days from delivery NOT calibration related , we will accept it back for repair, replacement, or full refund, for more information regarding the condition of our instruments, For more details please click HERE
Thanks to eBay, Our overall online performance can be independently verified via their feedback system, Click HERE to look through the feedback our customers have left describing our products and services, Thousands of happy customers cannot be wrong.
Please Understand our terms
DO NOT ASSUME ANYTHING We give crystal clear descriptions for all items and services offered through our site, if you are not sure about something, OR YOU NEED FURTHER EXPLANATIONS, please ask questions using our contact form, do not just look at the small pictures, for ALL spare parts, we provide unique 1600 x 1200 hi resolution pictures, read the descriptions carefully, experience has proved that misunderstandings are due to happen if description statements are overlooked.
Thank you For Visiting our Website Qservice Electronics Last Modified AUG 2023
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