Payment, Shipping, Guarantee & Returns

Shipping methods

Payments, Warranty, Returns

All Prices Include VAT *

Shipping

FOR ORIGINAL MANUALS, REPRINTED MANUALS, SPARE PARTS, TEST EQUIPMENT

Qservice is not a general use, common / Ordinary parts supplier, what we supply is usually NLA Parts, no longer available parts anywhere, Unique and Obsolete Parts, or high performance / selected parts for test equipment use.

If you are looking for just every day electronic components, Qservice may not be the correct place to Look or order

We have been holding shipping rates steady for many years now by absorbing all postal rate increases, however holding flat shipping rates at the same level, and at the same time keep offering free shipping cannot be sustained any longer, 

As of March 03 2020 Right in the middle of covid lockdown there was a 60% increase in postal rates, our post raised shipping costs, and at the same time introduced parcel size limitations, and now just a few days ago JULY 27 in the middle of summer, there was another sharp rate increase effecting both shipping rates but also shipping sizes, the new postal prices apply to all countries, As a result shipping now is extremely expensive and can no longer be sustained under the low flat rate shipping scheme we offered in our web-site up to now, in order to continue offering flat rate shipping, drastic changes have been made to shipping charges

There will now be 4 categories of flat shipping rate

1 Cat #01

This Category includes very small and light weight parts like small transistors, Diodes, ICs, Belts, small resistors and other parts with total order packed weight up to 100 grams and packed size not exceeding 2cm / 20mm thickness, please keep in mind that a PCB or a Plastic knob with Dial must be send in a box to avoid damage even if the weight is within limits of this category, unless you specifically ask for it and accept the responsibility of any damage

2 Cat #02

This Category includes Itemss with a weight of up to 0.5kg / 500 grams packed weight, this will cover the majority of parts like Small boards, small transformers, small and Fragile cosmetic parts etc, there is no size limit for this category, Click Here for rates table


3 Cat #03

This Category includes Bulky or Heavy parts with a total packed weight of up to 1kg / 1000 grams, this will cover larger Boards, large cosmetic parts, small transformers, motors etc, Click Here for rates table


4 Cat #04

This Category includes items with a total packed weight above 1 kg ( even by a few grams ) However, postal shipping is not recommended as the current postal rate is almost as high as DHL express but without the speed / safety factors offered by DHL, so everything above 1kg is better to go out by DHL express

Free Shipping

Free shipping will still be offered for orders above 45.00 USD ( Slight increase over previous rate ) but only if ordered parts are falling under category # 01 or Category # 02 (parts with a weight of up to 0.5kg / 500 grams packed), everything that weighs above the 500 grams limit will be charged according to its category, NO FREE SHIPPING FOR THESE HEAVIER ITEMS,

For parcels with total weight in excess of 2 kg, ( OR having a RED Banner on description ) Please Contact Qservice For a Shipping quote

FREE Shipping will always be by Postal Services, NO DHL

Please understand that it is impossible for us to get the exact weight or size for every item already listed in our website, try to use common sense when ordering and determine the correct shipping category to use, it doesn’t take much to determine that a few transistors can easily fit in a padded envelope (CAT 01), but a Board or a transformer, or a plastic front / rear panel will need a box (CAT02 or CAT03), In case of miscalculation we will either refund the excess shipping paid, or we will invoice you for the balance to be paid,
Please do not try to evade shipping costs by using a lower category just to avoid paying the higher shipping costs required for your order, orders are processed manually and there is no way any such error / attempt will go unnoticed

i

If You cannot determine the correct size / weight for your order please send message, we will respond ASAP

 


Postal Shipping Flat Rate Tables

Cat #01 Shipping Cost 14.00 USD

( Items with a weight of up to 100 grams, parts like small transistors, Diodes, ICs, Belts, small resistors, Manuals on CD)


Cat #02 Shipping Cost 20.00 USD

( Items with a weight of up to 0.5kg / 500 grams packed weight, Parts like potentiometers, small boards etc )


Cat #03 Shipping Cost 25.00 USD

( Items Bulky or Heavy with a total packed weight of up to 1kg / 1000 grams )

 

Cat #04 Shipping Cost 38.00 USD

( Items with a total packed weight From 1 kg Up to 2Kg, Big circuit Boards, Heavy Mechanical Assemblies)

DHL Express Flat Shipping Rates from 20 Grams up to 2kg Parcels

1 USA – Canada 46.00 USD
2 Europe All Countries 32.00 USD

Delivery Times


By Postal Services ( Signature required )

USA 10-15 Business days
Europe 5-12 Business days
Sorry No shipping by postal services to Australia New Zealand or Canada unless you agree to possible delays caused by postal services in these countries, and their inability to offer online tracking monitoring

By DHL express ( Signature required )


USA - Canada 5-10 Business days
Europe 3-4 Business days
Australia / New Zealand ( please contact for Shipping Costs Before Ordering )

DHL Express shipping rates quoted above are only for major cities / Locations
If you live in a remote area it will have to go by regular mail as DHL Shipping Costs are very high for such locations, in this case you will be notified


Sorry, we do not ship spares to any other country

For those of you who wonder why the Prices / shipping costs we offer at ebay are higher than the costs offered here, reason is very simple, eBay gets a 15% share for everything a customer pays for any order including shipping money, yes, from shipping money paid as well, this is their policy

We do not send parcels plain airmail or slow mail, so please DO NOT ask for cheaper shipping methods unless you are prepared to assume full responsibility for extreme delays or loss

 
 

Please Note..!!!

 

Given the Variety and quantity of Electronic parts available through our web-site, it is impossible to make automations, Customers are kindly requested to understand all this and make their shipping selections as carefully as when selecting the parts they are about to order

For example you cannot use DHL shipping rate to Europe when order is to be send to Philippines

Orders are not automated, all orders are getting processed by humans and any such mistake, made willingly or un-willingly, will only delay your order, In case of wrong shipping method selection , customer will be notified by email and order will stay on hold pending complete payment, Before checkout you will be able to check the shipping method selected and make immediate corrections if needed,

 

If NOT sure Please ASK BEFORE ENTERING AN ORDER  

 

 

Important Note for Customers In Canada and Australia


These Countries DO NOT allow Online tracking search, To avoid any complains and misunderstandings and until the day this changes, shipping to Canada or Australia will be available only BY DHL express

If you are a past or long time Qservice customer, having purchased items in the past, and wish to continue receiving orders via Postal services, Please contact Qservice for an exemption BEFORE Entering an order

 

 

i

Items will not be shipped before FULL payment including correct shipping costs has been received

In case you have any questions please ask HERE

 

 

PAGE TOP

Examples to help you select proper shipping costs

 

Postal Shipping Flat Rate Tables

Cat #01 Shipping Cost 14.00 USD

( Items with a weight of up to 100 grams, parts like small transistors, Diodes, ICs, Belts, small resistors, Manuals on CD)


Cat #02 Shipping Cost 20.00 USD

( Items with a weight of up to 0.5kg / 500 grams packed weight, Parts like potentiometers, small boards etc )


Cat #03 Shipping Cost 25.00 USD

( Items Bulky or Heavy with a total packed weight of up to 1kg / 1000 grams )

 

Cat #04 Shipping Cost 38.00 USD

( Items with a total packed weight From 1 kg Up to 2Kg, Big circuit Boards, Heavy Mechanical Assemblies)

DHL Express Flat Shipping Rates from 20 Grams up to 2kg Parcels

1 USA – Canada 46.00 USD
2 Europe All Countries 32.00 USD
 

ALL Orders with a total Value above 45.00 USD will ship absolutely Free

As long as the Packed parcel weight does not exceed  500 grams / 0.5KG
 

FREE Shipping will always be by Postal Services, NO DHL
 

 

i

 

1 - A padded envelope will be enough if order is for small transistors, ICs, knobs, belts, etc this will ship under CAT #01

2 - A small box will be needed for parts like Small boards, switches, coils or potentiometers this will ship under CAT #02

3 - Large Boards, mechanical Assemblies, transformers will certainly weigh more than 500 grams, this will ship under CAT #03

 

 

 

i

Items will not be shipped before FULL payment including correct shipping costs has been received

In case you are not sure please ask your questions HERE

 

PAGE TOP


Payments / Import taxes

The following payment methods are accepted, and you can select the payment type of your choice at the final page before submitting your order, if you wish to pay via paypal, just click on the pay by paypal logo, if you do not want to use paypal, please select your choice from the drop down menu " alternative payment methods"  just below paypal  button.

1. Paypal

2. Credit - Debit cards ( through Paypal )

3. Bank transfers European Customers ONLY

To avoid the dangers associated with online credit card processing, we DO NOT process credit cards in our site, All credit card processing is carried through PAYPAL and their secure website, we do not store customers sensitive personal or financial data  online.

When you are done shopping, and after finalizing your cart, in case you selected paypal, you will be automatically forwarded to PAYPAL's secure website for payment process, you are not required to have a PAYPAL account, and Payment process is free of any charges for you,

Please add the shipping costs associated with your purchases during checkout by selecting the appropriate shipping costs from the shipping methods dropdown menu as explained above ,  to avoid any shipping delays,

Items will not be shipped before FULL payment has been received, if you are NOT SURE, or have any questions please ask .

Customers wishing to pay by  Bank Transfer,

All bank transfer charges have to be paid in advance by you, through your bank, the transfer amount reaching our account, must be the total amount  of the order free of any bank charges

Import Taxes / Duties

For Customers with a shipping address in any European Country there are NO Import taxes or Duties to be Paid at all

 

For Customers with a shipping address in any other country, there may be import duties / taxes applicable, these are customers responsibility and NOT INCLUDED in shipping

It is your responsibility as a customer to contact your local customs office and ask for any such duties

 

i

We do not accept  bank transfers for Orders Below 40.00 USD

Although Bank transfers are free for the sender our Bank Charges 5.00 USD ( 4 Euro ) for each transfer regardless of amount

 

 

i

ORDERS WILL BE PROCESSED AS SOON AS THEY COME IN

IN CASE OF PHYSICAL GOODS PURCHASE, ITEMS WILL BE PLACED ON HOLD PENDING FUNDS CLEARANCE, 

NO ITEMS WILL BE SHIPPED

BEFORE FULL PAYMENT HAS BEEN REGISTERED TO OUR ACCOUNT

 

Please make sure you select the appropriate payment method from the drop down selection menu,

After order completion we will send you email with IBAN and BIC payment instructions

In case you have any questions, please send email  HERE

 

 

VAT Specific Notes

 

All Prices Stated within our website include VAT at the applicable Rate,

All Orders will include a formal VAT tax receipt, we DO NOT Use electronic Invoices

If you are a VIES Registered EU Business and wish to have the VAT deducted from your order ( Inter EU Delivery )

You have to complete Company Details ( Like VAT ID number and Company name) at the Required Fields when entering your order Details,

To avoid any fraud attempts there is no automation in the order processing, ALL orders are processed Manually

 

if you are paying for your order with paypal, you will have to pay the complete order amount as stated at checkout,

upon receiving your order and after the VAT details are checked for Validity with VIES website

the VAT amount will be deducted from your order and refunded back to your paypal account

a VAT FREE Invoice ( Inter EU Delivery ) will be included with your package, and will be your responsibility to include in your Inter-EU transactions monthly report

 

If you Select to pay for your order via Bank transfer, upon receiving your order and after the VAT details are checked for Validity with VIES website

the VAT amount will be deducted from your order and we will send you an email with the net price ( excluding VAT ) you will have to transfer,

a VAT FREE Invoice ( Inter EU Delivery ) will be included with your package, and will be your responsibility to include in your Inter-EU transactions monthly report

 

WE DO NOT Sell VAT Free to NON European Countries

If your Shipping address is outside Europe the VAT Inclusive price becomes the retail price and this is what you will have to pay,

Sorry NO Exceptions, the required paperwork to sell tax-free is prohibitive for small parts orders,

a tax retail receipt will be included in your parcel for the Full amount paid 

 

PAGE TOP


Guarantee - Returns

GUARANTEE TEST EQUIPMENT, PCBs, OTHER SPARES

All our used test equipment, reconditioned PCBs or Spares are thoroughly tested before delivery, in the very unlike event a problem develops within 30 days from delivery  NOT calibration related , we will accept it back for repair, replacement, or full refund, for more information regarding the condition of our instruments, For more details please click HERE

 

i

ALL OUR WARRANTY STICKERS MUST BE INTACT, TAMPERING WITH THE STICKERS VOIDS ANY WARRANTY.

 

 

Thanks to eBay, Our overall online performance can be independently verified via their feedback system, Click HERE to look through the feedback our customers have left describing our products and services,

Thousands of happy customers cannot be wrong.

 


 

Please Understand our terms

 

DO NOT ASSUME ANYTHING

We give crystal clear descriptions for all items and services offered through our site, if you are not sure about something, OR YOU NEED FURTHER EXPLANATIONS, please ask questions using our contact  form, do not just look at the small pictures, for ALL spare parts, we provide unique 1600 x 1200 hi resolution pictures, read the descriptions carefully, experience has proved that  misunderstandings are due to happen if description statements are overlooked.

 

 

PAGE TOP

Thank you For Visiting our Website

Qservice Electronics

Last Modified AUG 2023

 

 

 

Your Account

Support

About

Catalog

Offers

 
 

My Account

My Cart

My Orders

My Whishlist

Technical Support

Site Help

Contact Qservice

Payment Methods

Shipping Costs

About Qservice

Sitemap

Terms

Privacy

News

 
     
 

 

 

 

 

Copyright � 2018 Qservice Electronics All Rights Reserved