FAQs

Q  -  I Want to know what are the criteria for describing an item as "USED 100% WARRANTY"

A - All the spare parts we are offering for sale, here or at ebay, are guaranteed to be exactly as described, this means that if we describe an item as being "USED TESTED 100% WARRANTY" the item is guaranteed to be 100% working and within specifications, however if this item is a spare PCB the adjustment parameters  will have to be realigned when replaced.

We use the following Descriptions

"NEW  or  NEW OLD STOCK"

Parts  new in their original manufacturer packing, may be new current line items, or new old stock

OR

Parts new but taken out from their original packing

OR

Parts new  taken out from cosmetically damaged consumer equipment, in this case the part for example, the INVERTER PCB from a NEW LCD TV set with a broken SCREEN, the BOARD IS NEW but will be removed from the BROKEN TV SET, SO IT MAY HAVE INSTALLATION SIGNS  OR FINGERPRINTS, OR A  HIGH VOLTAGE TRANSFORMER REMOVED FROM A TV SET WITH A BROKEN CABINET, THE TRANSFORMER IS NEW, BUT IT WILL HAVE SIGNS OF BEING SOLDERED

In every listing we always state besides " NEW " the individual part condition IF THERE IS SOMETHING THAT HAS TO BE MENTIONED

"SERVICE STOCK"

New parts  we obtained for use in our service facility, have been tested in equipment, but due to wrong diagnosis the problem was elsewhere, these parts may have signs of being tested like solder or fingerprints, BUT ARE NEW AND HAVE A FULL 7 DAY WARRANTY

"USED EX-EQUIPMENT"

1.

Suppose the item described is an expensive PCB used in a TV, THE PCB WILL BE INSTALLED IN A TV SET using this same PCB, the TV will be extensively tested for correct functionality, and THEN the PCB will be wrapped in antistatic packing, and labeled.

This item is Guaranteed to be 100% working when shipped

2.

If there is a cosmetically damaged piece of equipment, we will make all the necessary repairs to have it completely working and performing as per manufacturers specs, and then it will be stripped down to parts, everything that comes out from it is packed in antistatic bags, and labeled,

All Parts taken out are Guaranteed to be 100% working when shipped

This procedure is followed for the following,

1 - PCBs for test equipment or Consumer Audio Video equipment

2 - CRTs for Oscilloscopes TDRs or Rear projection TVs

3 - Expensive ICs mainly for use in test gear or high end equipment

4 - Mechanical assemblies like a complete Cassette recorder mechanism, or a thermal printer for a TDR

5 - Electronic Components like special potentiometers - switches used in test equipment

6 - Lens assemblies for Camera or CamcorderS

"USED  WARRANTY"

Suppose the item described is a  power supply PCB used in an oscilloscope, we have the oscilloscope partially working, that is operating but another irrelevant to power supply section  has a non repairable fault  due to parts mot being available, this power supply is known working, but we cannot be 100% positive, of course we will accept this board back for a full refund if it fails to meet specifications

"USED  UNTESTED"

Well this description says it all, this part was taken out from equipment we could not test, it is priced accordingly, and offered for sale AS - IS, we do not give any warranties, and we will not accept it back, if it is not working

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Test Equipment & spare parts FAQs

Q -  I have decided to buy a Tektronix plug-in from you, what sort of guarantee you are giving..??, and what about calibration..??,

are your instruments calibrated..??

A - All the instruments we are offering for sale, here or at ebay, are guaranteed against being DOA (Dead on arrival).

All instruments are checked thoroughly by our service department, all functions are verified, and if anything is missing, broken, or has signs of being overheated, is replaced, what you get is a complete and 100% functioning instrument, However  we are not a calibration laboratory, and we cannot issue official calibration certificates.

Q  -  I have decided to buy a spare part I need from Qservice, what sort of guarantee you are giving..??,

Are your parts new..??, or used..??

A - Qservice is NOT a bulk spare parts reseller, we are pure technical people, and would like to serve our customers the way we would like to be treated as customers,

the majority of  spare parts  you will see within our site or eBay, are parts that  were obtained originally for our service facility, As you may or may not know, in order to efficiently run an advanced  electronics service facility, a lot of spare parts and service manuals are required to be immediately available,  this is a very serious business drawback, as  with time this stock may grow to very high levels,  AND with rapidly changing technology, these parts are becoming obsolete very soon, and loose a big percentage of their original value,  a lot of the parts offered here are considered to be obsolete by now, or the equipment they were originally designed for is already obsolete, these parts are usually offered at a fraction of their original price cost, you may for example see a NOS camcorder PCB assembly that originally cost several hundred dollars, offered for sale at  10% or even less the original price, this unfortunately is the way things work out in the modern electronics servicing industry.

However since the spirit behind our mission is to supply spare parts  and repair / restoration help  for obsolete  equipment,  you will also find a lot of used known to be good, or used ex equipment - tested spares, as well as some selected, known to have a  high fault rate,  repair parts for current Sony consumer electronics equipment.

There are no  cheap alternative supplier parts here, all parts are genuine replacements as these were / are supplied by the original manufacturer of the specific product,

only the original part can be trusted to function correctly,  this is more critical with semiconductors, as usually manufacturers  like tektronix, Sony, HP-Agilent, and many other high end brands, use standard components specifically selected for their equipment, so a 2N3055 transistor may cost 10 times as much  when supplied by tektronix,  but it is not a standard of the shelf 3055, it is a selected device, with very tight specifications.

the spare parts we are offering here or at ebay, are

1 - BRAND NEW CURRENT LINE PARTS

2 - NOS - BRAND NEW OLD STOCK PARTS SEALED IN THEIR ORIGINAL PACKAGING

3 - NOS - BRAND NEW OLD STOCK PARTS

3 - USED PARTS TAKEN OUT FROM COSMETICALLY DAMAGED EQUIPMENT,  OR FACTORY SURPLUS BOARDS

All our parts are guaranteed against damage during transport,

New current line parts are all sealed in their original factory package, and are  guaranteed for any transport damage, however we cannot accept them back, once they have been used,

New OLD stock NOS parts, are  also guaranteed  to the extend described above.

Used parts are sold on the basis  they are individually described, so if a used part is described as 100% functioning, then it is guaranteed, if it is described as sold AS-IS, or as parts unit " like a PCB that we cannot verify its condition ", then is sold in AS-IS condition, no guarantees - no returns

One note here specifically about semiconductors.

NEW or NOS Semiconductors for Sony equipment are usually sealed  in antistatic bags, there are NO returns accepted  for semiconductors, once opened, OR SOLDERED.    

Used semiconductors if / when offered for sale ( usually very hard to find obsolete devices ) are also guaranteed  to be 100% working.

These semiconductors are ALWAYS offered with a  unique individual description,  may also have a warranty sticker ( expensive Tektronix hybrid  Ics ) and usually the production date code is also mentioned, all used ICs are removed from known tested working equipment,

in the most unlike event any part develops a problem within a 7 day period from receiving , will be accepted back for replacement , provided the warranty sticker is intact, and the production date code matches .

Q -  I want to buy some PARTS FOR MY OLD TEKTRONIX INSTRUMENT, BUT I DON'T KNOW THE PART NUMBERS, CAN YOU HELP ME..??

A -  You have to send us Email using our contact form  STATING THE MODEL OF YOUR EQUIPMENT, AND your EXACT REQUIREMENTS, INCLUDING THE DESCRIPTION AND PHYSICAL LOCATION OF THE PART YOU WANT,  we will GET BACK TO YOU WITH ALL NECESSARY DETAILS AND AVAILABILITY / PRICING .

Q -  I have decided to buy  from you, what is the shipping policy of Qservice..??

A - YOU WILL FIND THE ANSWER TO YOUR QUESTION HERE

Q -  I have decided to buy  from you, what are your terms of payment..??

A -  YOU WILL FIND THE ANSWER TO YOUR QUESTION HERE

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Reprinted & PDF manual FAQs

Q  -  You have a nice manual collection here, but why you are asking these high prices, when some sellers offer 30 - 50  - 100 - or 200 PDF manuals  in a CD for 10.00$.. or even less , why Do I have to pay you.. ??

A - Quality has its price - If for example you are in the market to buy a good screwdriver, you may see a nice case with a 100pc  screwdriver collection  selling for under 5.00$, yet you know that the price of only one good quality screwdriver is over 20.00$....!!, The difference is that while the good quality tool will last for a lifetime, the cheap alternatives will die within their second use. The same applies to our manuals, while others sell you raw questionable quantity, or free internet downloads,  we sell quality bundled with effectiveness tools, but above all we respect  our customers, Qservice  will never sell cheap raw files, OR FREE DOWNLOADS.

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Q -  I have purchased a Tektronix XXXX service manual from you a while ago, and yes I am impressed with its quality, but why you are now offering the same CD containing service AND operators manuals for the same price I paid ....?? Do I have to pay more to get an update with the second manual ??

A - MOST Certainly NOT - Updates containing additional information under the same part #, Are free to download to all those who have purchased the same part # in the past. All you have to do is send us email with transaction number (Paypal), and depending on the size of the file, it will either be emailed to you, or we will send you download info. If however you want to get a CD, then you will have to pay the shipping costs..

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Q -  I have purchased a Tektronix XXXX service manual from you a while ago, and yes I am impressed with its quality, but why my copy does not have bookmarks - Hyperlinks...??, as the one you are selling here, Do I have to pay more to get an update with Bookmarks - Hyperlinks ??

A - MOST Certainly NOT - Qservice is gradually upgrading all manuals with improved navigational tools,  this is a slow and time consuming task, after all please do not forget that we do sell quality, not quantity, so we have to process everything the correct way. However  Updates containing additional features under the same part #, Are always free to download to all those who have purchased the same part # in the past. All you have to do is send us email with transaction number (Paypal), and depending on the size of the file, it will either be emailed to you, or we will send you download info. If however you want to get a CD, then you will have to pay the shipping costs. This free service DOES NOT apply  to LOW resolution PDF manuals offered as such through ebay

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Q -  I have Decided to buy a reprinted manual from you, what if I am not satisfied with its quality - readability - construction..?? 

A - You have 7 days to check your manual out, if not 100% satisfied with it, Just send it back in the same condition it was shipped to you, once we get it, you will get your full payment refund,  You have to contact us to get an RMA number, return shipping will be paid by you. 

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Q -  OK you convinced me, how do I buy  a PDF manual for a Tektronix "XXX" oscilloscope in PDF format on CD..??, or in printed book..??       What are your terms of payment..?? 

A -  We do not directly accept credit cards, All transactions are handled through Paypal , if you want to pay using any other form of payment, please  CONTACT US  OR VISIT OUR TERMS SECTION FOR MORE DETAILS

Q -  OK But I want it fast, Can I download the manuals I purchased from your server

A -  Yes, Actually we have STATEMENTS FOR DOWNLOAD option in all our Tek - HP - Fluke manuals, once paid and within 1-2 hours,  you will get link and download instructions, we DO NOT use FTP, so the download is just a matter of logging in to our server, and get the file, USING THE PASSWORD AND CODE WE WILL SUPPLY, no special FTP terminology or knowledge is necessary.

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