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Qservice shipping - payment - warranty - returns policy

Shipping methods

Payments, Warranty, Returns

 

 

This page will give answers to your most frequently asked questions about our products and services
If you have any further questions, please use our contact form, and  let qservice know about your concerns

 We will be glad to answer all your questions

 

Shipping

FOR ORIGINAL MANUALS, REPRINTED MANUALS, SPARE PARTS, INSTRUMENTS

We do not have a minimum order level, you can order any item through our website no matter how low its price is,

However to make things easier for our customers, and due to the fact that shipping costs are a big concern for online purchases, we have a minimum level purchase order so we can include free shipping, this minimum level is set to be 40.00 $, and includes absolutely  FREE airmail shipping to all destinations for packages NOT exceeding 5kg.

For some very heavy ( above 5kg )  items, shipping costs are calculated on a per item basis, and appear at items description,

 

All single items valued above this 40.00 $ set limit, have the    logo clearly visible in their description page, at checkout time you will have to manually select  the associated shipping costs depending on total order value from the shipping selection drop down menu list.

 

To make sure that you will get your item safely and on time, we are forced to ship all parts airmail, with delivery confirmation, and insured, by this, your purchase is guaranteed 100% that it will not be lost, stolen, or just misplaced, you will have to sign to get  it, otherwise (in case you were not there to sign) it stays with your local post office, waiting for you, with this service delivery to most Places takes approximately 8-10 days

 

Depending on destination country, and if the local post office supports it, the parcels can be traced online after entering destination country,

This service is expensive, but when you consider the frustration involved with a lost - damaged package, then you will realize that paying the extra money , is more than justified, We do not send parcels plain airmail, so please DO NOT ask for cheaper shipping methods

 

If delivery time is very important, and If you wish to pay the additional costs involved, parts can be shipped EMS, DHL, or UPS, if you want any of these shipping services instead of the standard airmail sign to receive service, you have to contact qservice here before purchase for a shipping quote based on item(s) weight, and destination

 

Customers are kindly requested to follow this simple rule, and add the associated shipping costs from the dropdown shipping costs selection menu just before checkout, selecting the wrong shipping costs, will only delay the process of your order,

 

 

 

For orders with total value above the 40.00 $   limit, shipping is FREE 0.00 $

 

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SHIPPING COSTS SELECTION FROM THE DROP DOWN MENU FOR TOTAL PURCHASES OVER 40.00 $

FREE SHIPPING FOR ORDERS ABOVE 40.00 $

 

 

 

For orders with total value below the 40.00 $  limit, shipping is 9.00 $ flat rate

 

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SHIPPING COSTS SELECTION FROM THE DROP DOWN MENU FOR TOTAL PURCHASES BELOW 40.00 $

9.00 $ FLAT RATE SHIPPING - FOR ORDERS BELOW 40.00 $

 

 

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Items will not be shipped before FULL payment including correct shipping costs has been received

In case you are not sure please ask your questions HERE

 

 

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Examples to help you select proper shipping costs

 

For total orders below this 40.00 $ set limit, shipping is 9.00 $ flat rate .

 

EXAMPLE 1

If you purchase a PCB valued for 25.00 $, then your total order is 25.00 $,, being below the 40.00 $, limit, a 9.00 $, shipping cost will have to be ADDED  when completing  checkout by selecting the appropriate shipping method,

 

 

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SHIPPING COSTS SELECTION FROM THE DROP DOWN MENU FOR TOTAL PURCHASES BELOW 40.00 $

9.00 $ FLAT RATE SHIPPING - FOR ORDERS BELOW 40.00 $

 

 

If however you add any other item to your cart valued more than 15.00 $, then the total order meets the 40.00 $ minimum so it will be shipped FREE, this will also have to be selected when completing checkout by selecting the appropriate shipping costs  

 

 

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SHIPPING COSTS SELECTION FROM THE DROP DOWN MENU FOR TOTAL PURCHASES OVER 40.00 $

FREE SHIPPING FOR ORDERS ABOVE 40.00 $

 

 

EXAMPLE 2

If you purchase one knob and one transistor with a total combined value of 12.00 $,, being below the 40.00 $, then an 9.00 $, flat shipping cost will have to be ADDED during checkout, by selecting the appropriate shipping cost from the drop down menu.

 

 

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SHIPPING COSTS SELECTION FROM THE DROP DOWN MENU FOR TOTAL PURCHASES BELOW 40.00 $

9.00 $ FLAT RATE SHIPPING - FOR ORDERS BELOW 40.00 $

 

 

EXAMPLE 3

If you purchase one PCB priced at 45.00 $,  then your order will be shipped completely FREE, this will also have to be selected manually when completing checkout by selecting the appropriate shipping method from the drop down menu

 

 

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SHIPPING COSTS SELECTION FROM THE DROP DOWN MENU FOR TOTAL PURCHASES OVER 40.00 $

FREE SHIPPING FOR ORDERS ABOVE 40.00 $

 

 

 

 

Customers are kindly requested to follow this simple rule, and add the associated shipping costs from the dropdown shipping costs selection menu just before checkout

Selecting the wrong shipping costs, will only delay the process of your order,

 

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Items will not be shipped before FULL payment including correct shipping costs has been received

In case you are not sure please ask your questions HERE

 

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Payments

The following payment methods are accepted, and you can select the payment type of your choice at the final page before submitting your order, if you wish to pay via paypal, just click on the pay by paypal logo, if you do not want to use paypal, please select your choice from the drop down menu " alternative payment methods"  just below paypal  button.

1. Paypal

2. Credit - Debit cards ( through Paypal )

3. Bank transfers For European Customers Only, and only for Orders above 40.00$

To avoid the dangers associated with online credit card processing, we DO NOT process credit cards in our site, All credit card processing is carried through PAYPAL and their secure website, we do not store customers sensitive personal or financial data  online.

When you are done shopping, and after finalizing your cart, in case you selected paypal, you will be automatically forwarded to PAYPAL's secure website for payment process, you are not required to have a PAYPAL account, and Payment process is free of any charges for you,

Please add the shipping costs associated with your purchases during checkout by selecting the appropriate shipping costs from the shipping methods dropdown menu as explained above ,  to avoid any shipping delays, Items will not be shipped before FULL payment has been received, if you are NOT SURE, or have any questions please ask .

Customers wishing to pay by  Bank Transfer,

All bank transfer charges have to be paid in advance by you, through your bank, the transfer amount reaching our account, must be the total amount  of the order free of any charges, we do not accept bank transfers for orders below 40.00$ unless you are willing to pay for the bank transfer charges ( 6.00$ )

 

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We do not accept  bank transfers for downloads

 

 

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ORDERS WILL BE PROCESSED AS SOON AS THEY COME IN

IN CASE OF PHYSICAL GOODS PURCHASE, ITEMS WILL BE PLACED ON HOLD PENDING FUNDS CLEARANCE, 

NO ITEMS WILL BE SHIPPED

BEFORE FULL PAYMENT HAS BEEN REGISTERED TO OUR ACCOUNT

 

 

Please make sure you select the appropriate payment method from the drop down selection menu,

After order completion we will send you email with payment instructions, In case you have any questions, please send email  HERE

 

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Guarantee - Returns

TEST EQUIPMENT, RECONDITIONED PCBs

All our used test equipment, and reconditioned PCBs, are thoroughly tested before delivery, in the very unlike event a problem develops within 30 days from delivery  NOT calibration related , we will accept the equipment / PCB back for repair, replacement, or full refund, for more information regarding the condition of our instruments, please click HERE

 

SPARE PARTS

Used parts supplied are always guaranteed for a 7 days period after delivery for correct functionality, for details about the condition of our parts, please click HERE

 

 

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ALL OUR WARRANTY STICKERS MUST BE INTACT, TAMPERING WITH THE STICKERS VOIDS ANY WARRANTY.

 

 

ORIGINAL PAPER MANUALS

Original paper manuals are covered with 3 days warranty, from delivery date for being complete and properly described, however since these are used manuals normal wear and tear is acceptable , returns will only be accepted if the manual is incomplete ( missing pages ) or damaged, and our description failed to clearly identify any such faults.

PAPER REPRINTED MANUALS

Paper reprinted manuals are covered with 7 day warranty from delivery date, for being complete and properly printed as per our demos HERE if you are not happy with it, send it back and we will refund the purchase.

 

PDF MANUALS ON CD

 

In case you have purchased a PDF manual on CD and arrives damaged ( cracked - unreadable ) we will replace it free of any charge, please include the unique CD serial #  with your request. 

 

DOWNLOADS

 

For downloaded PDF manuals we provide unique samples extracted from the specific manual, and we provide additional information of what exactly is included in each package customers are kindly requested to download the samples, read the description, and check to make sure the specific manual covers their instrument, we will not accept any refund requests for downloaded PDF manuals, however if for any reason the downloaded file is lost or misplaced at any later time, we will resend all files originally purchased free, this service does not have any time limits attached, customers may request to re-download their files even after years, all we need is the original order #, or paypal unique transaction ID

 

 

Thanks to eBay, Our overall online performance can be independently verified via their feedback system, Click HERE to look through the feedback our customers have left describing our products and services, " Thousands of happy customers cannot be wrong ".

 


 

Please Understand our terms

 

DO NOT ASSUME ANYTHING

We give crystal clear descriptions for all items and services offered through our site, if you are not sure about something, OR YOU NEED FURTHER EXPLANATIONS, please ask questions using our contact  form, do not just look at the small pictures, for the majority of our spare parts, we provide unique 1200 x 800 hi resolution pictures, read the descriptions carefully, experience has proved that  misunderstandings are due to happen if description statements are overlooked.

 

 

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Thank you for your visit

Qservice Electronics


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We Buy used Test Equipment, Manuals, and Spare parts
 
 
 

All Manuals offered for sale are Legal reproductions,  please read our Terms & Conditions section

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