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This page will provide answers to all frequently asked questions about  the products and services we provide.

If your questions are not answered here, please Contact Qservice

  We will be glad to provide any further information.

 

Q  -  You have a nice manual collection here, but why you are asking these high prices, when some sellers offer 30 - 50  - 100 - or 200 PDF manuals  in a CD for 10.00$.. or even less , why Do I have to pay you.. ??

A - Quality has its price - If for example you are in the market to buy a good screwdriver, you may see a nice case with a 100pc  screwdriver collection  selling for under 5.00$, yet you know that the price of only one good quality screwdriver is over 20.00$....!!, The difference is that while the good quality tool will last for a lifetime, the cheap alternatives will die within their second use. The same applies to our manuals, while others sell you raw questionable quantity, or free internet downloads,  we sell quality bundled with effectiveness tools, but above all we respect  our customers, Qservice  will never sell cheap raw files, OR FREE DOWNLOADS.

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Q -  I have purchased a Tektronix XXXX service manual from you a while ago, and yes I am impressed with its quality, but why you are now offering the same CD containing service AND operators manuals for the same price I paid ....?? Do I have to pay more to get an update with the second manual ??

A - MOST Certainly NOT - Updates containing additional information under the same part #, Are free to download to all those who have purchased the same part # in the past. All you have to do is send us email with transaction number (Paypal), and depending on the size of the file, it will either be emailed to you, or we will send you download info. If however you want to get a CD, then you will have to pay the shipping costs..

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Q -  I have purchased a Tektronix XXXX service manual from you a while ago, and yes I am impressed with its quality, but why my copy does not have bookmarks - Hyperlinks...??, as the one you are selling here, Do I have to pay more to get an update with Bookmarks - Hyperlinks ??

A - MOST Certainly NOT - Qservice is gradually upgrading all manuals with improved navigational tools,  this is a slow and time consuming task, after all please do not forget that we do sell quality, not quantity, so we have to process everything the correct way. However  Updates containing additional features under the same part #, Are always free to download to all those who have purchased the same part # in the past. All you have to do is send us email with transaction number (Paypal), and depending on the size of the file, it will either be emailed to you, or we will send you download info. If however you want to get a CD, then you will have to pay the shipping costs. This free service DOES NOT apply  to LOW resolution PDF manuals offered as such through ebay

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Q -  I have Decided to buy a reprinted manual from you, what if I am not satisfied with its quality - readability - construction..?? 

A - You have 7 days to check your manual out, if not 100% satisfied with it, Just send it back in the same condition it was shipped to you, once we get it, you will get your full payment refund,  You have to contact us to get an RMA number, return shipping will be paid by you. 

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Q -  OK you convinced me, how do I buy  a PDF manual for a Tektronix "XXX" oscilloscope in PDF format on CD..??, or in printed book..??       What are your terms of payment..?? 

A We do not directly accept credit cards, All transactions are handled through Paypal , if you want to pay using any other form of payment, please  CONTACT US  OR VISIT OUR TERMS SECTION FOR MORE DETAILS

 

Q -  OK But I want it fast, Can I download the manuals I purchased from your server

A -  Yes, Actually we have STATEMENTS FOR DOWNLOAD option in all our Tek - HP - Fluke manuals, once paid and within 1-2 hours,  you will get link and download instructions, we DO NOT use FTP, so the download is just a matter of logging in to our server, and get the file, USING THE PASSWORD AND CODE WE WILL SUPPLY, no special FTP terminology or knowledge is necessary.


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